Need help with your account, a game or a payment? Our support team can assist with account-related issues, technical concerns, questions about casino features and general feedback. Email us if you need a written reply, call if you’d rather speak to someone, or use live chat on the casino website for a quick question. Choose the contact option that suits you. Include your username when it helps us find your account, but never send your password or full card details.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone number | +61 2 8417 6392 |
| Live chat | Available on the casino website |
| Working hours | Live chat and email: 24/7 Phone: Mon-Fri, 09:00-18:00 AEST |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues or any situation requiring explanations or documents. Please include a clear subject line, your current contact details and account ID to help us process your enquiry quickly. Attach PDFs or photos of supporting documents where relevant. Incomplete details may delay response.
Submit your enquiry
Response Time
Support requests are usually handled promptly. Most enquiries are answered within one business day. For simple account or payment questions expect a quick reply via live chat or email; complex cases such as KYC checks or disputed transactions may take longer depending on document review and third-party processing. We'll keep you updated throughout the process.
Feedback
Tell us what you think - send feedback, suggestions or ideas to improve the site. We read every message and use your input to fix issues, refine features and improve the overall user experience. Short notes, bug reports and feature requests all help. Use the feedback form or live chat and we’ll review it carefully and act where possible.